Frequently Asked Questions

Order Questions

Please allow 1-2 days for tracking details to update. After this time, please email your tracking & order number to helloeu@lanolips.com and they will get your tracking number up and working again!

At this stage we ship to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, and Sweden. For a full list of countries and other regions we ship to please click the Delivery & Orders page. For orders to Australia and some other countries, please go to lanolips.com.au to order. For orders to North America, please go to lanolips.com to order. If we don’t ship to your region yet, please sign up to our email mailing list so we can tell you as soon as we ship to you. For all other order related questions please visit the Delivery & Orders page.

Unfortunately we do not ship to the United Kingdom yet. Please sign up to our email mailing list so we can tell you as soon as we ship to you. 

All orders for Europe include Netherlands VAT rate 21%. However, for international customs and import duties, Lanolips has no control over these charges and we are unable to tell you what the cost would be, as customs policies and import duties vary widely from country to country. Lanolips is not able to pay these charges for you or refund any of these charges.

Product Questions

The only products that contain SPF are the Tinted Lip Balms. Our Tinted Lip Balms contain SPF 30 – so that you can stay hydrated and sun safe! Note - the Tinted Lip Balm’s bought in the United State and Canada do NOT contain SPF.

1000% YES! The Multipurpose Superbalm has 101 uses that includes hydrating dry, cracked lips!

As lanolin is natural, it is a heat susceptible ingredient. This means it can become slightly more ‘liquid’ in warmer months, and slightly more ‘solid’ in colder months.

If you are having difficulties getting the ointment out of the tube, we recommend warming the product up before use, by rolling it around the palms of your hands, popping it under your leg while sitting down, or warming under the arm for a few minutes before using.

101 Ointment is 100% Pure Ultra Medical Grade Lanolin, whereas Golden Dry Skin Salve is the same lanolin (quadruple lanolin), with Manuka honey and vitamin E blend for added nourishment.

They both work incredibly well for dry skin and lips, Golden Dry Skin Salve is just slightly thicker and is designed to spread over larger areas of the body.

All of our lip products are safe to put on your lips and ingest (however, we do not recommend eating our products).

Full ingredients are found on their product pages on www.lanolips.eu

Hospitals give lanolin to mothers for nursing with newborns - it's THAT safe.  We recommend the 101 Ointment Multipurpose Superbalm, Everywhere Multi-Cream & Dry Skin Salve as safe for babies. However, we always recommend for you to consult your doctor before use.

Hydrating with lanolin is fantastic and safe for pregnant women.However, during pregnancy, some women become more sensitive. Therefore, we always recommend for you to consult your doctor before use.

Yes!!! Lanolin is at the heart of every LANO product – ensuring that you are always hydrated. ✌️

Yes, our lanolin is sourced from Australian and New Zealand wool (due to their ethical farming practices, and excellent merino wool) and it is the by-product of wool washing after shearing. It is 100% cruelty free, because if the sheep are not sheared, their fleece will become soiled, too hot and heavy for them. They must be shorn whether we use lanolin or not.

Once extracted from sheared wool, our lanolin goes through a highly specialised and patented cleansing process, which makes it the purest, creamiest, most luxurious & decadent lanolin in the world.

We only use suppliers that can guarantee their lanolin meets 'Animal Cruelty free' certification.

It takes thousands of kilos of wool to produce only a small amount of lanolin, and it is impossible to know exactly what specific sheep our lanolin comes from. But we do know that sheep produce one fleece per year, and keeping them happy (and alive) year-on-year ensures they grow a new fleece each year, for many years. Sheep for wool and lanolin are kept alive as long as they can, and are not killed for meat directly after shearing.

Wholesale Questions

We do have some existing exclusivity contracts in place in Europe, however you may try to contact us at helloeu@lanolips.com.

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